International Events

ISIDC 2010
2nd International Service Innovation Design Conference

Oct. 18(Mon) - 20(Wed), 2010 / Future University Hakodate, Hakodate, Japan

Call for Papers

The 2nd International Service Innovation Design Conference will be held at Future University Hakodate in Hakodate, Japan. The mission of the conference is to promote interdisciplinary efforts, through information exchange and discussion of the related topics. We have two keynote speakers. Dr. James Spohrer of the IBM Almaden Research Center, is one of the advocates of service science. Dr. Hiroyuki Yoshikawa, the director-general of Center for Research and Development Strategy, first proposed the field of Design Engineering, a study of design process itself.

Important Dates

Summary submission: 2010 Feb. 28
Notice of acceptance: 2010 Apr. 19
Full paper submission: 2010 Jul. 31

Topics

Service Science is a new field that studies service itself. The concept was proposed in December 2004 at the U.S. Council on Competitiveness. Since then, existing research into service as well as studies and movements triggered by this proposal have drawn increasing interest, invigorating the entire field. Lectures on service science were launched in a number of countries, and academic societies and research institutions organized.

Innovation is a discontinuous and creative jump on the procedure. In our context, both innovative services and innovative design method for new services are called for. Therefore, the title of this conference should be read as service innovation and innovation in design process.

Design is used in its widest sense. It is not limited to the design of appearance or function of products, but also includes design of a process of usage of the products, i.e., services. Design of an innovative service that is realizable only thorough usage of advanced information technology, for instance, is a thrilling issue.

The conference themes include, but are not limited to, the following topics:

Service philosophy / Service science / Product service system /
Tools and systems for service / Service management / Service evaluation /
Service and manufacturing industry / Service and regional development /
Service process / Servicescape / Service ethnography /
User experience design / Service strategy / Service scheme /
Service innovation / Social impact of services / Design philosophy /
What is design / Design support systems / Press design /
Innovation process / Innovation support systems / Creativity
Health and welfare service / Childcare support service / Tourism and leisure service /
Contents service / Business support service / Distribution and logistics service

Submissions should report original researches, reflections on theoretical concerns, methodological advances, or other insights.

Submissions

Summary paper submissions should include

Title,

Author(s)'s email address, affiliation and other contact information,

Outline of paper (< 700 words).

Submission must be an electronic form, such as PDF, format and must be free from any local language environments. A web page for uploading the papers will be prepared and linked from the conference page(here).

Program

Keynote Speech:

Jim Spohrer (Director, IBM Global University Program, Almaden Research Center, IBM Research)
Hiroyuki Yoshikawa (Director-General, Center for Research and Development Strategy, Japan Science and Technology Agency)

Invited Talks:

T.B.A.

History

In October 2008, the International Service Innovation Design Conference, Asia's first international conference on service and design, was hosted by Dongseo University in Busan, Korea. This conference was the site of diverse discussions such as service productivity, the building of a sustainable society through service improvement, and regional revitalization through service design. The conference was also remarkable for its many discussions related to improving service quality, a topic of great importance given that service is by nature intimately linked to the problem of quality.

Committees

Conference Chair: Hideyuki Nakashima
(President, Future University Hakodate)

Program Chair: Kazuo Sugiyama
(Director, International Association of Societies of Design Research, Dongseo University)

Organaization Chair: Kunio Iwata
(Future University Hakodate)

Planning Committee:
Haruyuki Fujii (Tokyo Institute of Technology)
Hiroshi Tamura (Hakuhodo)
Masaki Suwa (Keio University)
Takeshi Sunaga (Tama Art University)
Yoshiaki Mima (Future University Hakodate)
Yukari Nagai (JAIST)
- more to be added -

Advisory Board:
Akira Ono (Senior Vice President and Director of Center for Service Research, AIST)
Yoshiki Shimomura (Tokyo Metropolitan University)
John Gero (Adjunct Professor, Creativity and Cognition Studios (CCS) University of Technology, Sydney)
- more to be added -

Program Committee:
Benny Ding Leong (The Hong Kong Polytechnic University, Hong Kong)
David Durling (Birmingham Institute of Art and Design, UK)
Ding Bang Luh (Cheng Kung University, Taiwan)
Eun-Kyong Baek (De Montfort University, UK)
Haruyuki Fujii (Tokyo Institute of Technology, Japan)
Hiroshi Tamura (Hakuhodo, Japan)
Hiroya Igarashi (Keio University, Japan)
Jung Pyo Hong (Chonbuk National University, Korea)
Kei Sato (Illinois Unstitute of Technology, USA)
Ken Friedman (Swinburne University, Australia)
Khairul Aidil Azlin Abd.Rahman (University of Malaysia, Malaysia)
Kimitake Hasuike (Fuji Xerox)
Koiti Hasida (Deputy Director, Center for Searvice Research, AIST, Japan)
Kum-pyo Lee (KASIT, Korea)
Kunio Iwata (Future University Hakodate, Japan)
Leong Kah Fai (Nanyang Technological University, Singapore)
Lin-Lin Chen (National Taiwan University of Arts, Taiwan)
Makoto Watanabe (Chiba University, Japan)
Masaki Suwa (Keio University, Japan)
Rungtai Lin (National Taiwan University of Art, Taiwan)
Sandra Kemp (Royal College of Art, UK)
Shelley Evenson (Carnegie Mellon, USA)
Shigeru Furuya (Takyusyoku University, Japan)
Shing-Sheng Guan (National Yunlin University of Science & Technology, Taiwan)
Sung-Pil Lee (Dongseo University, Korea)
Takeshi Sunaga (Tama Art University, Japan)
Toshiharu Taura (Keio University, Japan)
Yong sea Kim (Sung Kyun Kwan University, Korea)
Yoshiaki Mima (Future University Hakodate, Japan)
Yoshiki Shimomura (Tokyo Metropolitan University, Japan)
Yoshiyuki Matsuoka (Keio University, Japan)
Yukai Nagai (JAIST, Japan)

Conference Sponsors

Sponsor: Future University Hakodate
Cosponsor: Japanese Society for the Science of Design
Also Supported by: T.B.A.