Service Science is a new field that studies service itself. The concept was proposed in December 2004 at the U.S. Council on Competitiveness. Since then, existing research into service as well as studies and movements triggered by this proposal have drawn increasing interest, invigorating the entire field. Lectures on service science were launched in a number of countries, and academic societies and research institutions organized.
Innovation is a discontinuous and creative jump on the procedure. In our context, both innovative services and innovative design method for new services are called for. Therefore, the title of this conference should be read as service innovation and innovation in design process.
Design is used in its widest sense. It is not limited to the design of appearance or function of products, but also includes design of a process of usage of the products, i.e., services. Design of an innovative service that is realizable only thorough usage of advanced information technology, for instance, is a thrilling issue.
The conference themes include, but are not limited to, the following topics:
Business support services
Childcare support services
Content services
Creativity
Design philosophy
Design support systems
Distribution and logistics services
Health and welfare services
Innovation process
Innovation support systems
Process design
Product service system
Service and manufacturing industry
Service and regional development
Service ethnography
Service evaluation
Service innovation
Service management
Service philosophy
Service process
Service scheme
Service science
Service strategy
Servicescape
Social impact of services
Tools and systems for service
Tourism and leisure services
User experience design
What is design
Submissions should report original researches, reflections on theoretical concerns, methodological advances, or other insights.
